Online shop B2B
B2B trade: Not too late, but high time for the right enterprise solution
Acquiring and retaining customers with B2B portals
- Specialized sub-shops, rapid onboarding of further business areas and brands as well as international rollouts as a driver for further growth
- Tapping into new customer groups
- Opportunity for manufacturers and wholesalers to position brands and assortments in a targeted way
- Internationalization and diversification are facilitated
Self-service offerings increase customer satisfaction in B2B
Create targeted customer loyalty in B2B
- Establish additional services: e.g. transparent order status, shipment tracking, inventory reports, service data and downloads for instructions
- Self-service functions relieve customer service of standard procedures and increase customer satisfaction
- Online assistants, configurators and live chats speed up ordering processes
- More time for intensive consultation with customers with sales potential
- Up- and cross-selling or bundle and set recommendations
We are happy to be a long-term implementation partner for your digital project.
B2B online shop: Automated processes lower costs and reduce failures
The claim: Thinking processes from the customer
- Digital tools and solutions break down barriers in communication
- The opportunity: transforming identified "pain points" into positive shopping experiences
- Welcome side effect: errors are significantly reduced through automated processes
- Result: Cost savings through transparent, integrated and automated processes
Order processing (order management) and approval workflows in B2B trade
It all starts with the request for quotation (RFQ) and the purchase order request (BANF). At best, the buyer starts the ordering process from his purchasing system (e.g. SAP PunchOut). There he makes the selection via the purchasing portal and completes the shopping basket via the release and order workflow in his own, internal system.
Purchasing and budget limits per user, group or period, cost centres and PO numbers (Purchase Order Number) are supported. The automation of processes based on the EDI and OCI transmission protocols are standard here.
This is how the ordering process is perfected in the B2B sector
- Fast order for existing customers
- Display of current availability or delivery times with simultaneous connection of several centralized, decentralized, consignment or dropshipping warehouses
- Automated delivery to customer warehouses through intelligent stock algorithms
- Electronic invoicing and transparent order status through confirmation of order receipt, dispatch, payment or even returns and credit notes
Highly flexible and user-friendly frontend in the B2B portal
With all the functional diversity, a user-friendly user interface is of particular importance. Functions learned from B2C trade (keyword: consumerization) are also obligatory in B2B business. These are supplemented by B2B-specific extensions.
Integrated services for easy handling in B2B eCommerce
- Dynamic frontend optimized for tablet and smartphone (responsive web design or app)
- Display of usage lists and compatibilities for systems, machines, devices, assemblies, spare parts, accessories and consumables
- Flexible product filters
- Exploded views or 3D representations
- Intelligent onsite search via product features and numbers (e.g. material or assembly)
Features of a global B2B platform: future-proof, scalable, international
Thinking about tomorrow today. New customer groups, new countries. A globally positioned B2B platform already supports scalable business models at its core. Set up as a multi- or sub-shop system, the platform avoids redundant developments.
Fast onboarding and high efficiency in service accelerate the introduction of new brands and business areas as well as international rollouts. The basis: agile development, test and go-live processes. Result: Pole position for new market trends and changed customer behaviour.
Strong core for reliable mapping of complex processes
- High level of automation and end-to-end processes
- Flexible plug-in and connector technology enables integration of best-in-class applications
- Existing foundation for special functions accelerates time-to-market
- Integrated adapter for established ERP systems (e.g. SAP, Microsoft, SAGE)
Your IT department will be thrilled
Our customers regularly manage several hundred thousand items in B2B and B2C trade in a highly dynamic competitive environment. A stable and robust system is an absolute must. Perfect integration of your IT systems gives you the decisive edge. Secure connections to the most important company systems and efficient automation are the key success factors.
Flexible connection variants (web service, API, FTP) to your internal IT infrastructure also enable the integration of older systems (legacy systems). As an Integration Service Provider, we can draw on over 15 years of experience in networking a wide variety of systems and platforms. Whether SAP OCI (Open Catalog Interface) or EDI connections, XML via SOAP or JSON or simple CSV files: We connect worlds.
Proven technologies for your success in B2B business
- Tested many times, quality assured and reliable
- High cost-effectiveness of the overall solution
- Use of state-of-the-art development tools and test procedures
- Reliable Java Enterprise technology at its core
- Platform-independent client/server technology (UNIX, Windows)
- Highly dynamic virtualization up to operation in the Amazon Cloud
- Various database connectors available (MySQL, MS-SQL, Oracle)
- Flexible and high-performance
Download whitepaper
Read here in our white papers which criteria determine the success of digital B2B or B2C platforms.
Read here in our white papers which criteria determine the success of digital B2B or B2C platforms.
